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Software solutions for

Call Centers


Call recording, Call reporting, Helpdesk, Ticketing, Workflow

Call

Reporting



Get every call details. Inbound, outbound, and internal calls. Call statistics, days, groups, users, agents’ performance and more. Graphs, tabular, and exportable to excel and any other formats. Data to analyze and improve !

All our solutions are customizable, we provide programmings and customization support, and in many countries we have our development partners who can support your team. more

We conduct regular technical and sales events in many cities, where our staffs demonstrate our products, conduct training sessions and meet your technical and business team. more
All the solutions now moving to cloud. We support cloud installation on all our software. We work with best cloud service providers in the world includes Google Cloud, Azure and Amaone more

Call recording


For compliance, legal protection and  Quality control, your call center needs to record calls, and Claudion has the best solution for that

Recording has to be done in the background, without interrupting or affecting quality of calls, silently, and recordings have to be kept for a long time And most importantly, it should be cost effective !


TICKET TRACKER


Track the customer support requests. Create tickets through  IVR, Web, Mail or Mobile. Know the status, alert on SMS, Email.

On-premise or On-Cloud installations. Customization options. Programming support. Integration with all major IP Telephony systems Compatible with Avaya, Cisco, Yealink or Asterisks.


WORKFLOW


Managing office works have never been easy! specially when you are having remote offices and call centers

Founded by a band of Scotsmen, proud people of the country where the game itself was invented originally, this club stays true to the Old World traditions of the game. Also, we’re very welcoming of newcomers!


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Our Staff Blogs



It’s Official! The patents on G.729 have expired
It’s Official! The patents on G.729…

“As of January 1, 2017 the patent terms of most Licensed Patents under the G.729 Consortium have expired. With regard to the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium…

Avaya IP Office version 10.1 product matrix download.
Avaya IP Office version 10.1 product…

Very happy to see that Avaya started releasing product matrix again. ( I think they havent released for version 8 and 9 ) . Anyway you can download product matrix for versin…

IP Office: Manager shows a warning: The security certificate will expire in xxx days
IP Office: Manager shows a warning:…

Solution 1) Make sure the current date/time is set correctly. (Verify in System Status) 2) Renew / Replace the current security certificate with a new certificate prior to the expiry of the current certificate.…

Understanding Avaya Internet Protocol Server Interface Resets
Understanding Avaya Internet Protocol Server Interface…

I cut my teeth on Port Network (PN) outages when I joined Avaya’s Tier-3 backbone support back in 2006. I was assigned to supporting the S8700 series of duplexed Communication Manager (CM) servers just as CM…

Recent Blog posts



It’s Official! The patents on G.729 have expired
It’s Official! The patents on G.729…

“As of January 1, 2017 the patent terms of most Licensed Patents under the G.729 Consortium have expired. With regard to the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium…

Avaya IP Office version 10.1 product matrix download.
Avaya IP Office version 10.1 product…

Very happy to see that Avaya started releasing product matrix again. ( I think they havent released for version 8 and 9 ) . Anyway you can download product matrix for versin…

IP Office: Manager shows a warning: The security certificate will expire in xxx days
IP Office: Manager shows a warning:…

Solution 1) Make sure the current date/time is set correctly. (Verify in System Status) 2) Renew / Replace the current security certificate with a new certificate prior to the expiry of the current certificate.…

Understanding Avaya Internet Protocol Server Interface Resets
Understanding Avaya Internet Protocol Server Interface…

I cut my teeth on Port Network (PN) outages when I joined Avaya’s Tier-3 backbone support back in 2006. I was assigned to supporting the S8700 series of duplexed Communication Manager (CM) servers just as CM…

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