Software solutions for
Call Centers
Call recording, Call reporting, Helpdesk, Ticketing, Workflow
Call
Reporting
Get every call details. Inbound, outbound, and internal calls. Call statistics, days, groups, users, agents’ performance and more. Graphs, tabular, and exportable to excel and any other formats. Data to analyze and improve !
All our solutions are customizable, we provide programmings and customization support, and in many countries we have our development partners who can support your team. more
Call recording
For compliance, legal protection and Quality control, your call center needs to record calls, and Claudion has the best solution for that
Recording has to be done in the background, without interrupting or affecting quality of calls, silently, and recordings have to be kept for a long time And most importantly, it should be cost effective !
TICKET TRACKER
Track the customer support requests. Create tickets through IVR, Web, Mail or Mobile. Know the status, alert on SMS, Email.
On-premise or On-Cloud installations. Customization options. Programming support. Integration with all major IP Telephony systems Compatible with Avaya, Cisco, Yealink or Asterisks.
WORKFLOW
Managing office works have never been easy! specially when you are having remote offices and call centers
Founded by a band of Scotsmen, proud people of the country where the game itself was invented originally, this club stays true to the Old World traditions of the game. Also, we’re very welcoming of newcomers!
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Our Staff Blogs
3CX trunk - with Avaya IP…
Avaya License requirement : 1- IP Office essential edition 2- SIP Trunk license ( to trunk with 3CX ) 3- PRI/SIP Channel license ( Trunk to your ISP with either SIP or…
It’s Official! The patents on G.729…
“As of January 1, 2017 the patent terms of most Licensed Patents under the G.729 Consortium have expired. With regard to the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium…
3CX trunking with Yeastar PBAX
Primary steps.. Install 3cx in windows or linux, While installation IP should be static and cannot be changed, Once changed you have to take backup, reinstall 3cx with new IP and restore…
Avaya IP Office version 10.1 product…
Very happy to see that Avaya started releasing product matrix again. ( I think they havent released for version 8 and 9 ) . Anyway you can download product matrix for versin…
IP Office: Manager shows a warning:…
Solution 1) Make sure the current date/time is set correctly. (Verify in System Status) 2) Renew / Replace the current security certificate with a new certificate prior to the expiry of the current certificate.…
Understanding Avaya Internet Protocol Server Interface…
I cut my teeth on Port Network (PN) outages when I joined Avaya’s Tier-3 backbone support back in 2006. I was assigned to supporting the S8700 series of duplexed Communication Manager (CM) servers just as CM…
Recent Blog posts
3CX trunk - with Avaya IP…
Avaya License requirement : 1- IP Office essential edition 2- SIP Trunk license ( to trunk with 3CX ) 3- PRI/SIP Channel license ( Trunk to your ISP with either SIP or…
It’s Official! The patents on G.729…
“As of January 1, 2017 the patent terms of most Licensed Patents under the G.729 Consortium have expired. With regard to the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium…
3CX trunking with Yeastar PBAX
Primary steps.. Install 3cx in windows or linux, While installation IP should be static and cannot be changed, Once changed you have to take backup, reinstall 3cx with new IP and restore…
Avaya IP Office version 10.1 product…
Very happy to see that Avaya started releasing product matrix again. ( I think they havent released for version 8 and 9 ) . Anyway you can download product matrix for versin…
IP Office: Manager shows a warning:…
Solution 1) Make sure the current date/time is set correctly. (Verify in System Status) 2) Renew / Replace the current security certificate with a new certificate prior to the expiry of the current certificate.…
Understanding Avaya Internet Protocol Server Interface…
I cut my teeth on Port Network (PN) outages when I joined Avaya’s Tier-3 backbone support back in 2006. I was assigned to supporting the S8700 series of duplexed Communication Manager (CM) servers just as CM…