Software solutions for

Call Centers

Call recording, Call reporting, Helpdesk, Ticketing, Workflow

Call

Reporting

Get every call details. Inbound, outbound, and internal calls. Call statistics, days, groups, users, agents’ performance and more. Graphs, tabular, and exportable to excel and any other formats. Data to analyze and improve !

All our solutions are customizable, we provide programmings and customization support, and in many countries we have our development partners who can support your team. more

We conduct regular technical and sales events in many cities, where our staffs demonstrate our products, conduct training sessions and meet your technical and business team. more

All the solutions now moving to cloud. We support cloud installation on all our software. We work with best cloud service providers in the world includes Google Cloud, Azure and Amaone more

Call recording

For compliance, legal protection and Quality control, your call center needs to record calls, and Claudion has the best solution for that

Recording has to be done in the background, without interrupting or affecting quality of calls, silently, and recordings have to be kept for a long time And most importantly, it should be cost effective !

TICKET TRACKER

Track the customer support requests. Create tickets through IVR, Web, Mail or Mobile. Know the status, alert on SMS, Email.

On-premise or On-Cloud installations. Customization options. Programming support. Integration with all major IP Telephony systems Compatible with Avaya, Cisco, Yealink or Asterisks.

WORKFLOW

Managing office works have never been easy! specially when you are having remote offices and call centers

Founded by a band of Scotsmen, proud people of the country where the game itself was invented originally, this club stays true to the Old World traditions of the game. Also, we’re very welcoming of newcomers!

Eateries

Banks

Money exchanges

Hospitals

Real Estate

Information Technology

Service Centers

The best companies use Claudion solutions

Our Staff Blogs

3CX trunk - with Avaya IP…

12 Feb 2018

Avaya License requirement : 1- IP Office essential edition 2- SIP Trunk license ( to trunk with 3CX ) 3- PRI/SIP Channel license ( Trunk to your ISP with either SIP or…

It’s Official! The patents on G.729…

28 Dec 2017

“As of January 1, 2017 the patent terms of most Licensed Patents under the G.729 Consortium have expired. With regard to the unexpired Licensed Copyrights and Licensed Patents of the G.729 Consortium…

3CX trunking with Yeastar PBAX

26 Dec 2017

Primary steps.. Install 3cx in windows or linux, While installation IP should be static and cannot be changed, Once changed you have to take backup, reinstall 3cx with new IP and restore…

Avaya IP Office version 10.1 product…

31 Oct 2017

Very happy to see that Avaya started releasing product matrix again. ( I think they havent released for version 8 and 9 ) . Anyway you can download product matrix for versin…

IP Office: Manager shows a warning:…

15 Oct 2017

Solution 1) Make sure the current date/time is set correctly. (Verify in System Status) 2) Renew / Replace the current security certificate with a new certificate prior to the expiry of the current certificate.…

Understanding Avaya Internet Protocol Server Interface…